Dmitrii Matua
Customer Success Systems Engineer & Revenue Tech Architect
Professional Experience
- Global Hub: Founder & CS Lead. Specializing in Retention architectures for iGaming, E-commerce, and SaaS.
- Rolling Global Digital: Head of Customer Success & Sales. Built CS and Sales departments, designed lifecycle workflows and implemented B2B automation.
- 1cloud / CloudMTS: Head of Customer Success. Guided complex cloud migrations for enterprise clients including General Fueller and eCREDIT. Drove the launch of the Dedicated Servers business unit.
- Pro-Data: CIS Markets Manager. Implemented the PPVVC marketing methodology.
Verified Metrics & Impact
- ARPPU & NPS: Driven growth across enterprise segments during tenure at CloudMTS.
- Cloud Architecture Migration: Successfully guided migration to microservices architecture in the cloud for eCREDIT.
- Lead Generation: Increase in qualified leads and ROI through structured marketing and CS alignment across CIS Markets.
Operational Technology Stack
Extensive hands-on experience designing Customer Success operations across:
- Bitrix24
- Customer.io
- Make.com
- Zendesk
- CloudMTS / 1cloud Infrastructure
Featured In
Industry coverage of cloud infrastructure adoption and migration operations: